Refund and Returns Policy

Return & Refund Policy

Last Updated: 6 October 2026

Thank you for shopping with GraphicGeeks. We want you to have a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. No General Returns or Exchanges

All products purchased from GraphicGeeks are sold on a final-sale basis.

We do **not accept returns or exchanges due to change of mind, incorrect size selection, personal preference, colour preference, or any other reason unrelated to a genuine product defect.

Once an order has been delivered and accepted, the product cannot be returned unless it qualifies under the defective-product policy described below.

2. Damaged or Defective Products

If you receive a product that is:

  • Damaged during transit
  • Defective due to a manufacturing issue
  • Significantly different from the product ordered

you may contact us for a resolution.

However, an unboxing video is compulsory for any damage or defect claim.

Unboxing Video Requirement

Customers must record a continuous, clear and uninterrupted video while opening the package for the first time.

The video should clearly show:

  1. The sealed package before opening.
  2. The shipping label and order details.
  3. The complete package being opened.
  4. The product being removed from the package.
  5. The condition of the product immediately after opening.
  6. Any damage, defect or missing component.

Claims without a valid unboxing video may not be accepted.

Photos alone may not be sufficient to establish that the damage occurred before or during delivery.

3. Time Limit for Reporting an Issue

Any damage, manufacturing defect or incorrect product must be reported to us within 48 hours of delivery.

Please contact us at:

Email: graphicgeeks2020@gmail.com

Please include:

  • Order number
  • Customer name
  • Description of the issue
  • Clear photographs of the product
  • Complete unboxing video
  • Any other information requested by our customer support team

Claims submitted after the specified period may not be considered.

4. Products Eligible for Refund

A refund may be considered only when the product is confirmed to have a valid issue, such as:

  • Manufacturing defect
  • Product damaged before or during delivery
  • Wrong product being shipped

The final decision regarding eligibility will be made by GraphicGeeks after reviewing the submitted evidence.

5. Products Not Eligible for Return or Refund

Refunds or returns will generally not be provided for:

  • Change of mind
  • Wrong size ordered by the customer
  • Colour preference
  • Minor differences in colour caused by screen/display settings
  • Products that have been used, washed, altered or damaged by the customer
  • Normal wear and tear
  • Damage caused after delivery
  • Improper handling or storage
  • Products without required accessories, tags, packaging or components
  • Orders where a valid unboxing video is not available
  • Any reason other than a verified product defect or fulfilment error

6. Product Colour & Appearance

Product images displayed on GraphicGeeks may be digitally edited, enhanced or created/generated for better presentation.

Actual product colour, texture, finish or appearance may vary slightly depending on:

  • Lighting conditions
  • Photography
  • Your device or monitor
  • Screen brightness and colour settings

Such minor variations will not normally qualify for a return or refund.

7. Refund Process

If your claim is approved, GraphicGeeks will initiate the applicable refund using the original payment method or another suitable method, depending on the payment method used for the order.

For Cash on Delivery (COD) orders, additional information may be required to process an approved refund.

The time taken for the refund to appear in your account may depend on the payment gateway, bank or financial institution.

8. Replacement

Depending on product availability and the nature of the issue, GraphicGeeks may offer:

  • Replacement of the defective/damaged product; or
  • Refund of the eligible order amount.

Replacement is subject to product availability.

If the same product is unavailable, GraphicGeeks may provide an alternative resolution at its discretion.

9. Shipping Charges

Shipping and delivery charges are generally non-refundable, except where GraphicGeeks determines that the issue was caused by an error on our part or another circumstance qualifying for a refund.

10. Cancellation of Orders

Orders may be cancelled only before they are processed or shipped, where cancellation is technically possible.

Once an order has been processed or dispatched, cancellation may not be possible.

For COD orders, repeated refusal or cancellation after dispatch may affect our ability to accept future COD orders from the customer.

11. Products Must Be Returned in Original Condition

Where GraphicGeeks approves a return, the product must be:

  • Unused
  • Unwashed
  • Undamaged
  • In its original packaging
  • Accompanied by all applicable tags, accessories and components

GraphicGeeks reserves the right to reject a return if the returned product does not meet these conditions.

12. Refund Decision

GraphicGeeks reserves the right to investigate every damage or defect claim before approving a refund or replacement.

Submitting photographs or videos does not automatically guarantee approval.

The decision will be based on the available evidence, product condition and the circumstances of the claim.

13. Contact Us

For any return or refund-related query, please contact:

GraphicGeeks
Email: graphicgeeks2020@gmail.com
Website: https://graphicgeeks.shop/

Important

All GraphicGeeks products are sold as final sale. Returns and refunds are not available for general reasons such as change of mind, incorrect size or personal preference. Refunds or replacements are considered only for verified manufacturing defects, transit damage or incorrect products, subject to our approval and a valid unboxing video.

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