Terms & Conditions

Last Updated: 6 October 2026

Welcome to GraphicGeeks. By accessing or purchasing products through our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. Product Information & Images

We make every effort to display our products as accurately as possible on the website. However, please note that:

Product images displayed on the website may be professionally edited, digitally enhanced, created or AI-generated for better visual representation.
The actual product may have slight differences in colour, texture, finish, pattern, appearance or detailing compared to the images displayed on the website.
Differences may also occur due to your device’s screen settings, lighting conditions and photography.
Product images should therefore be considered for visual representation purposes only.

We recommend carefully reviewing the product description, specifications and available information before placing an order.

2. Pricing & Taxes

All prices displayed on the GraphicGeeks website are exclusive of applicable taxes, unless specifically mentioned otherwise.
Applicable taxes, shipping charges or other additional charges, wherever applicable, will be communicated or displayed during the checkout process.
GraphicGeeks reserves the right to change product prices, offers and discounts at any time without prior notice.

3. Order Confirmation

Once an order has been successfully placed and payment has been received or the order has been confirmed for Cash on Delivery, the order will be processed for dispatch.

GraphicGeeks reserves the right to cancel an order in cases including, but not limited to:

Incorrect or incomplete customer information
Product availability issues
Pricing or listing errors
Suspected fraudulent activity
Any circumstances beyond our reasonable control

4. No Return / No Exchange Policy

All products sold through GraphicGeeks are non-returnable and non-exchangeable.

Once a product has been sold and delivered, it cannot be returned, exchanged or taken back under any circumstances, except where the product is proven to have a manufacturing defect.

Returns will not be accepted for reasons including:

Change of mind
Wrong size selected by the customer
Colour preference
Product not matching personal expectations
Minor differences in colour or appearance
Improper handling or usage
Normal wear and tear
Damage caused after delivery
Any reason other than a genuine manufacturing defect

5. Damaged or Defective Product – Unboxing Video is Compulsory

For any claim involving a damaged, defective or faulty product, the customer must record a continuous, clear and uninterrupted video while opening the package.

The unboxing video must:

Clearly show the sealed package before opening.
Show the shipping label/order details.
Show the complete opening of the package.
Clearly capture the product and any damage or defect immediately after opening.
Be continuous and not edited or interrupted.

An unboxing video is compulsory for any claim relating to damage, defect or missing/damaged items.

If the customer does not have a valid unboxing video, GraphicGeeks reserves the right to reject the replacement or refund claim.

Photographs alone may not be sufficient to establish a damage or manufacturing-defect claim.

6. Manufacturer Defects

Returns or replacements will only be considered in cases where the product has a genuine manufacturing defect.

If you believe you have received a defective product, you must contact GraphicGeeks within 48 hours of delivery and provide:

Your order number
Clear photographs of the product
A complete unboxing video
A description of the issue

Our team will review the claim and determine whether the issue qualifies as a manufacturing defect.

If the claim is approved, GraphicGeeks may, at its discretion, offer a replacement or refund, depending on product availability and the nature of the defect.

7. Refunds

Refunds will only be processed for an approved claim involving a genuine manufacturing defect or a verified issue attributable to GraphicGeeks.

No refund will be provided for products that are:

Simply unwanted
Ordered incorrectly
Used or damaged by the customer
Returned without approval
Returned without the required unboxing proof
Subject to normal product variations

Approved refunds will be processed through the applicable payment method or another method communicated by GraphicGeeks.

8. Product Condition

Customers are expected to inspect the product immediately upon delivery.

Any claim regarding damage or manufacturing defects must be reported within the specified claim period. Products that have been used, washed, altered, modified or damaged after delivery may not qualify for a replacement or refund.

9. Cash on Delivery Orders

GraphicGeeks may offer Cash on Delivery (COD) on selected products, locations or orders.

COD availability may vary based on the delivery location, product, order value and other applicable conditions.

Customers placing COD orders are expected to accept and receive their confirmed orders.

10. Shipping & Delivery

Delivery timelines provided on the website or during checkout are estimates and may vary due to:

Courier delays
Weather conditions
Public holidays
Remote delivery locations
Logistics disruptions
Circumstances beyond our control

GraphicGeeks will not be responsible for delays caused by third-party courier or logistics partners.

11. Promotional Offers

Discounts, promotional offers and special pricing may be subject to specific terms and conditions.

GraphicGeeks reserves the right to modify, suspend or discontinue any offer without prior notice.

12. Changes to Terms & Conditions

GraphicGeeks reserves the right to modify these Terms & Conditions at any time.

Any changes will be published on this page. Customers are advised to review the Terms & Conditions periodically.

13. Contact Us

For questions regarding orders, products, defects or other website-related matters, please contact us through the contact details provided on the GraphicGeeks website.

Important Note for Customers

Please record a complete, uninterrupted unboxing video when opening your package. This video is compulsory for any claim related to a damaged, defective or faulty product. Without valid unboxing proof, GraphicGeeks reserves the right to reject the claim.

All sales are final. Products cannot be returned or exchanged except in cases of verified manufacturing defects.

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